Utility Billing

Utility Billing Division prides itself on providing excellent customer service to our residents. Each month the City sends 3,600 utility bills for Water, Sewer and Garbage Service. Customers have the option to pay online; via telephone and in person. The City accepts cash, checks as well as credit cards for payment. Residents are able to connect or disconnect water service; change their garbage services, etc. at City Hall, Monday through Friday from 8 a.m. - 5 p.m.

Utility Service

Utility bills for water, sewer and garbage services are prepared and sent out on or near the last working day of each month. The bills are due and payable upon receipt, and become delinquent on the 26th day of each month. (If the 26th falls on a weekend, the bill is delinquent the following business day.) A 10% penalty charge is assessed on all delinquent bills. Water service is disconnected if the bill has not been paid by the 45th day after the billing date. A disconnect fee ($75 as of October 2014) is assessed if your water service is disconnected due to nonpayment.

Customers are responsible for monthly payments on their accounts. If your utility bill is not received in the mail, please contact the City at 831-674-5591 to obtain a copy and provide payment. If you move, you must come to city hall to have your service discounted. You are responsible for the account from the day you receive service to the day you request disconnection.

Service Deposit

A service deposit of is required before water, sewer or garbage service begins. This is based on 4 months of Utility Service for:
  • 1 inch Water Meter
  • Consumption of 10,000 gallon of water
  • Garbage Service Charge
  • Sewer Service Charge
Service deposit refunds are calculated and prepared by the 2nd week of each month following service disconnection and mailed to any forwarding address provided to the City, or to the mailing address on record. Service Deposits are also refunded prior to disconnection after 12 months of timely payments, if you are a homeowner, and after 24 months of timely payments, if you are a renter.

Utility Service Charges

Utility Service Charges are based on the level of service and amount of water consumed and the size of your waste container. Effective August 1, 2016, monthly service charges for water and sewer services are:
2017 Water Rate Schedule
If you receive a yellow tag on your door, please call 831-674-5591. For emergency service call 911 or 831-385-8311.